Privacy Policy

1. Introduction

Welcome to Namak (managed by Seigo Labs Pvt Ltd). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI Kitchen Manager service, including our website and mobile applications at namak.io.

2. Information We Collect

To provide you with a personalized kitchen management experience, we collect:

• Personal Identifiers:
  • Phone number (used for OTP-based authentication)
  • Name
  • Email address (optional)
• Kitchen DNA & Preferences:
  • Family size and member information
  • Dietary restrictions (vegetarian, non-vegetarian, vegan, etc.)
  • Health goals and conditions (e.g., diabetes, low salt, high protein, allergies)
  • Religious food rules (e.g., no onion-garlic days, fast days)
  • Taste preferences and favorite cuisines
• Contact Information: Phone numbers you provide for domestic help coordination.
• Usage Information:
  • Meal plan selections and interactions
  • Feedback and ratings on meals
  • Grocery list usage

2.1 Camera and Microphone Access

• Camera Permission: We use your device camera to capture photos of food items (such as vegetables, pantry items, or refrigerator contents) for automatic identification and inventory management. Photos are sent to our servers for AI processing and are immediately deleted after processing. We do not store these images.
• Microphone Permission: We use your device microphone to allow voice input as an alternative to typing. Voice recordings are sent to our servers for speech-to-text conversion and are immediately deleted after processing. We do not store these recordings.
• User Control: You can revoke camera and microphone permissions at any time through your device settings. This will disable photo-based and voice-based input features.

3. How We Use Your Information

We use the data we collect specifically to:

• Generate personalized meal plans that respect your health and religious constraints.
• Automate instructions for your maid in vernacular languages.
• Track inventory levels and suggest "Smart Buy" options across different grocery delivery platforms.
• Improve our AI models to better understand Indian culinary nuances and household management.

4. Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Service Providers: Third-party grocery platforms (like BigBasket, Zepto, Swiggy Instamart) only to facilitate your cart management.
• Cloud Services: Secure servers used to host our application and process AI meal suggestions.
• Legal Obligations: When required by law to comply with legal processes or protect the rights of Namak.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure server infrastructure hosted on Amazon Web Services in India
• Regular security audits and updates
• Access controls limiting employee access to personal data

Your profile information and interaction data are stored on secure servers located in India. Photos and voice recordings are processed on our servers but are immediately deleted after processing and are not stored.

While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the security of your information.

6. Your Rights

You have the right to access, correct, or delete your data at any time. If you wish to wipe your "Kitchen Profile" or opt-out of specific coordination features, you can do so within the app settings or by contacting our support team.

7. Children's Privacy

Namak is not intended for use by children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@namak.io, and we will promptly delete such information from our systems.

8. Data Retention

We retain your personal information as follows:

• Account Information: Retained while your account is active and for up to 30 days after account deletion
• Profile and Preferences: Retained while your account is active
• Photos and Voice Recordings: Immediately deleted after AI processing (not stored)
• Usage and Interaction Data: Retained for up to 12 months for service improvement
• Communication Logs: Retained for up to 90 days

You may request deletion of your data at any time by contacting privacy@namak.io or using the account deletion feature in the app. Upon receiving your deletion request, we will permanently delete your personal data within 30 days, except where retention is required by law.

9. Third-Party Services

Our app integrates with the following third-party services, each governed by their own privacy policies:

• Amazon Web Services (AWS): Data hosting and storage (servers located in India)
• Firebase (Google): Push notification delivery
• WhatsApp (Meta): Message delivery based on your authorization

We may also display embedded content from YouTube and Instagram. When you interact with such content, those platforms may collect information according to their own privacy policies. We recommend reviewing their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you through the app or via email
• For significant changes, request your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For data deletion requests, rights exercises, or privacy complaints, please email privacy@namak.io with "Privacy Request" in the subject line. We will respond within 30 days.